Wynsa – Terms & Conditions

Welcome to Wynsa! By using our platform, you agree to the following terms and conditions. These are designed to protect both customers and service providers while clearly defining Wynsa’s role as a connector and marketing platform.

1. General Terms (Apply to All Categories)

These terms apply to every user, store, and service provider associated with Wynsa.

• Platform Role: Wynsa acts only as a promotional and marketing platform for local stores and service providers.

• Offer Ownership: All offers, discounts, and deals are created and owned by the respective stores/service providers, not Wynsa.

• No Quality Guarantee: Wynsa is not responsible for product/service quality, availability, or errors in pricing/offers.

• Dispute Resolution: Any dispute regarding purchase, refund, or service quality must be resolved directly with the store/service provider.

• Offer Validity: Customers must confirm validity, terms, and availability of offers before availing.

• Right to Modify: Wynsa reserves the right to modify or remove offers at any time without prior notice.

• Fraud Prevention: Misuse of coupons or fraudulent claims may result in denial of service or legal action.

2. Food Cuisine (Restaurants, Cafés, Sweet Shops, International/Chinese Cuisine)

These terms protect both restaurants and customers when availing food-related offers.

• Offer Applicability: Offers are valid only on dine-in or takeaway as specified by the restaurant.

• Exclusions: Taxes, packaging, delivery, and service charges may not be included in the discount.

• Free Items: Complimentary items (e.g., free dessert, BOGO) are subject to availability.

• Right to Deny: Restaurants may deny offers during peak hours, festivals, or special events.

• Alcohol Exclusion: Alcoholic beverages are not covered unless explicitly mentioned.

• Food Safety: Wynsa is not liable for food quality, hygiene, or any health-related issues caused by consumption.

3. Fashion Trend (Clothes, Footwear, Accessories, Kids Wear, Beauty)

These terms apply to fashion and lifestyle shopping through Wynsa.

• Discount Scope: Offers are valid only on listed items, not on clearance or already discounted stock.

• Stock Limitations: Sizes, colors, and availability are not guaranteed by Wynsa.

• Non-Clubbed Offers: Offers cannot be combined with other in-store promotions, unless explicitly stated.

• Return Policy: Exchange/returns depend on the store’s individual policies.

• Product Quality: Wynsa is not responsible for product authenticity, quality, or warranty claims.

• Beauty Services: Spa/salon services are delivered by third-party professionals; Wynsa does not guarantee results.

4. Service & Expertise (Salon, Wellness, Automobile, Decorators, Electricians, Helpers)

These terms ensure clarity for service-related categories.

• Booking Requirement: Service timings depend on advance booking and provider availability.

• Variable Charges: Costs may vary depending on work scope, materials, and location.

• No Performance Guarantee: Wynsa does not guarantee service timing, professionalism, or results.

• Customer Verification: Customers must verify credentials and background of service providers before booking.

• Automobile Services: Wynsa is not liable for vehicle damage, accidents, or delays during repairs.

• Decorators/Planners: Advance booking and non-refundable deposits may be required by providers.

• Home/Repair Services: Wynsa is not responsible for damages, losses, or accidents during/after service.

• Platform Limitation: Wynsa’s role is only connecting users with providers. Wynsa does not verify provider identity or personal background and is not liable for related issues.

5. Liability Limitation

This section clarifies Wynsa’s legal boundaries and protection.

• Connector Role Only: Wynsa’s role is limited to connecting customers with providers.

• No Sale Agreement: Wynsa does not directly enter into any transaction with customers.

• No Liability: Wynsa is not responsible for loss, damage, injury, dissatisfaction, or financial disputes.

• Direct Resolution: All disputes must be resolved between customers and providers directly.